Good questions
Frequently asked questions
Delivery, returns and orders, answered.
Delivery
Where do you deliver?
We currently deliver to the UK only.
How quickly will my order be dispatched?
Orders are dispatched within 1–3 business days.
How long will delivery take?
Estimated delivery is 7–15 business days. This is an estimate rather than a fixed date. You can read the full details in our delivery policy.
How much does delivery cost?
Delivery costs are shown at checkout, before you pay.
Returns
Can I return an item?
Yes, we offer 30-day returns. The conditions are set out in our returns policy.
How do I start a return?
Email us at support@petlark.co with your order number and the item you'd like to return, and we'll take it from there.
Orders & payment
What currency are your prices in?
All prices are in GBP (£).
Is checkout secure?
Yes. Payment is taken on a secure checkout, and your delivery cost and any taxes are shown before you pay.
Can I change or cancel my order?
Email us at support@petlark.co as soon as possible with your order number and what you'd like to change.
Where can I see my orders?
Sign in to your account to see your orders in one place. Go to my orders.
Getting help
How can I contact you?
Email support@petlark.co or use our contact form. If it's about an order, please include your order number.